High knowledge of Produce and specialty food products is essential to success.It’s not like it was free of issues before, but few expected the Key Food supermarket at 5661 Riverdale Ave., to be shuttered on a seemingly random morning.Culinary and/or Hospitality experience is preferred.Excel in problem-solving and negotiation.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.Experience in sales and providing solutions based on customer needs.Proven experience managing large, complex, and sensitive relationships.Participate in unit level and corporate events, as needed.Visit accounts to make introductions, deliver samples, fix deliveries, or provide high touch customer service as needed.Manage and organize quarterly business reviews of contract group for internal.First level of escalations regarding pricing errors, delivery mishaps, ordering issues, and any unit level triage that must occur.Regularly provide updates to units and principles regarding new items, initiatives, programs, and any external or internal impacts to service or business.Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.Play an integral part in generating new sales that will turn into long-lasting relationships.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Serve as the link of communication between key customers and internal teams.Ensure the correct products and services are delivered to customers in a timely manner.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Acquire a thorough understanding of key customer’s business model and contractual requirements.Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Set both unit level and corporate management expectations on service levels, fill rates, delivery, pricing, and quality and manage those expectations over the course of dynamic seasons. Ensure the properties are fully integrated into our supply chain network and pricing. They will oversee the introduction of new accounts to Baldor’s programing and offerings. The successful Key Account Manager will own the relationship with a principal contract or management group that operate a portfolio of purchase properties within a defined region. Key Account Manager responsibilities include:ĭevelop and grow relationships of trust and consistency with a portfolio of major corporate, institutional, and hospitality clients to ensure they are receiving first class service and that we are building mutually profitable and sustainable business together.Īcquiring a thorough understanding of key customer needs, contractual and compliance requirements, and business model to meet their, and our own, exceptionally high standards of partnership excellence.Įxpanding the relationships with existing customers by continuously proposing solutions that solve both their immediate culinary or supply chain needs and meet their overall business objectives.Īs an industry leader in wholesale, retail, and residential food distribution, Baldor Specialty Foods continues to grow and evolve rapidly across all departments. Our commitment to service and quality has made us the first choice in distribution for a diverse list of industry leaders, including hotels, restaurants, county clubs, hospitals, and nursing homes. For 25 years, we have served the food industry using cutting-edge logistics to create a seamless customer experience. Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has maintained its original promise – curate and deliver the best ingredients from around the world.
0 kommentar(er)
